RETURN & EXCHANGE POLICY

We want returns and exchanges to be straightforward. Eligible purchases made through AdTecFootwear.com may be returned or exchanged within 30 days of delivery, subject to the conditions below.

AdTec Footwear provides one complimentary prepaid return shipping label per order for an eligible return or size exchange. Additional returns or exchanges from the same order are the customer's responsibility.

RETURN ELIGIBILITY

To qualify for a return or exchange:

• The request must be submitted within 30 days of delivery.
• Footwear must be new, unworn, and in resalable condition.
• All original tags and original packaging must be included.
• The purchase must have a valid AdTecFootwear.com order number.
• The return or exchange must be authorized by AdTec Footwear before it is shipped back.

Footwear should only be tried on indoors on a clean surface. Items showing signs of outdoor wear, dirt, damage, alteration, or other use may not qualify for a refund or exchange.

HOW TO START A RETURN OR EXCHANGE

Visit our Returns Center and enter your order number and email address.

Select the item(s) you would like to return or exchange and follow the instructions provided. You may be asked to upload photos so we can verify the condition of the merchandise.

Once approved, you will receive return authorization and shipping instructions by email.

Do not ship merchandise back without prior authorization.

RETURN AUTHORIZATION

All returns and exchanges must be authorized before shipment through our Returns Center or through written approval from our customer service team.

Authorized returns will receive an RMA (Return Merchandise Authorization) or other written return authorization.

Packages returned without authorization may be refused or returned to the sender. AdTec Footwear is not responsible for unauthorized returns.

RETURN SHIPPING

AdTec Footwear provides one complimentary prepaid return shipping label per order for an eligible return or size exchange.

Approved merchandise must be shipped back within 10 calendar days of return authorization. A return authorization may expire if the merchandise is not shipped within this period.

If another return or exchange is requested from the same order after the complimentary label has been used, the customer is responsible for return shipping.

For assistance with an additional return or exchange, contact Team@AdTecFootwear.com.

Original shipping charges paid at checkout are non-refundable.

EXCHANGES

Direct exchanges are available for size changes of the same style, subject to availability.

There is no $7.00 restocking fee for an approved size exchange.

If you would like a different style, color, or product, please return the original item for a refund and place a new order.

Only one complimentary prepaid return label is provided per order. Additional exchanges from the same order require approval, and the customer is responsible for return shipping.

RESTOCKING FEE

Returns for a refund are subject to a $7.00 restocking fee, which will be deducted from the refund amount.

The restocking fee does not apply to:

• Approved size exchanges
• Merchandise confirmed by AdTec Footwear to have arrived damaged
• Merchandise confirmed by AdTec Footwear to be defective upon arrival
• Incorrect items shipped by AdTec Footwear

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Include your AdTecFootwear.com order number and clear photos of the merchandise so our team can review the issue.

Approved claims involving merchandise that arrived damaged, defective, or incorrect will not be charged return shipping or a restocking fee.

Normal wear and tear, damage caused by misuse, and issues occurring after use are not considered shipping or fulfillment defects and may instead be covered under our separate Warranty Policy.

NON-RETURNABLE ITEMS

The following are not eligible for return or exchange:

• Worn or used footwear
• Items showing signs of wear, damage, alteration, or misuse
• Items missing required original packaging or tags
• Final Sale or Clearance items designated as final sale
• Merchandise without valid proof of purchase from AdTecFootwear.com
• Returns or exchanges requested outside the applicable return period

REFUNDS

Once your return arrives, please allow approximately 7–10 business days for receipt, inspection, and processing.

If approved, your refund will be issued to the original payment method or as store credit, depending on the refund option selected.

Approved refunds are normally submitted within 3 business days after inspection and approval.

Once AdTec Footwear issues the refund, additional time may be required for your bank, credit card company, or payment provider to post the credit to your account.

The $7.00 restocking fee and any non-refundable original shipping charges will be deducted from applicable refunds.

RETURNS THAT DO NOT MEET THE POLICY

All returned merchandise is inspected before a refund or exchange is approved.

Items that do not meet the requirements of this policy—including worn merchandise, unauthorized returns, missing packaging, or merchandise received outside the applicable return period—may be denied a refund or exchange.

QUESTIONS?

For assistance with a return, exchange, or refund, contact our customer service team at Team@AdTecFootwear.com.